FAQs
When we cancel a trek?
This happens extremely rare but in situations of unfavorable weather conditions, government regulations, political issues or any other natural calamities we are forced to cancel treks. We will issue a trek voucher for the full trek amount. You can redeem the Trek Voucher for your next trek registration with us.
How to cancel your trek?
In case, you wish to cancel your trek,
1. Inform your trek coordinator through emails or mobile number2. Alternatively, you can write to us at info@outsideexplorer.com
How long does the refund process take?
After you have cancelled your trek, if you asked for cashback then the refund amount will take 5-6 working days to reflect in your account. If it is a trek voucher, you will get it through an email within a few hours.
What is a Trek Voucher?
A Trek Voucher is a credit that can be added under your name and you can redeem it to book your future trek with Outside Explorer. Every Trek Voucher has a validity of one year. It is applicable only to Indian treks. Additionally, they are non-refundable, non-transferable. Please note that a trek voucher cannot be clubbed with offers or discounts.
How to use a Trek Voucher?
If you have received a Trek Voucher, Share it with assigned Trek coordinator after your registration. Voucher amount will be adjusted with selected trek cost.
For any further questions kindly get in touch with your Trek Coordinator.